Terms & Conditions
This site is published by Ip-Service, a limited liability company with a capital of 18600 Euros having its registered office 3 RUE ABBE CUYPERS , registered with the Bruxelles Registry of Trade and Companies under number 0668.672.468.
It can be accessed by Internet at the following address: "www.ip-service.be" (hereinafter the Site).
These general terms and conditions (hereinafter the "General Terms and Conditions of Sale") govern without restriction the sales of products (hereinafter "Products") made between Ip-Service and the Customers on the site www.ip-service.be . Any order of a Product offered on the Site implies the Customer's full acceptance of these General Terms and Conditions of Sale. They constitute, with the validation and confirmation of the order, the contract concluded between Ip-Service and the Customer.
Ip-Service reserves the right to modify these General Terms and Conditions of Sale at any time by publishing a new version on the site. The General Terms and Conditions of Sale applicable are those in force on the site on the date the order is placed.
For any question or claim, the teams of Ip-Service After-sales Service can be reached: email: firstname.lastname@example.org
Article 1. Purpose
These General Terms and Conditions of Sale govern the rights and obligations of the Parties resulting from the sale of Products offered on the Site.
The products purchased via the site www.ip-service.be are sold through the company Ip-Service , which offers them, to non-trader individuals who operate for purposes which exclude any professional or commercial activity (hereinafter referred to as Customers).
The validation of these General Terms and Conditions of Sale, the order summary sent to the Customer by email and the Customer's payment constitute proof of the conclusion of a contract between Ip-Service and the Customer, which will be governed by these Terms and Conditions. Customers must be of legal age and have the legal capacity to conclude such a contract, otherwise it will not be valid.
Article 2. Products
The Customer may purchase any Product presented as available and at the price indicated on the Site on the day he places his order. If, in spite of our vigilance, the Products are unavailable, Ip-Service will inform the Customer by email at the earliest opportunity and will offer him a suitable solution, in compliance with Article 3.4 below.The offers of Products are limited to Customers residing in the European Union. Ip-Service reserves the right to refuse a sale if the Customer requires a shipment outside of the European Union. In the event where Ip-Service accepts, however,
Article 3. HOW to Order Products
3.1 Registration on the Ip-Service Site
In order to place an order on the Ip-ServiceSite, each Customer must create a customer account by following the registration procedure and by providing the necessary information, which will be protected in compliance with Article 8 below.
The accuracy of the personal data provided by the Customer falls within his exclusive responsibility; in no event will Ip-Service check the reality of this information and may not in any case by held responsible if certain incorrect information hinders the proper execution of an Order or a delivery.
On the creation of his account, the Customer chooses a login and a password which will be specific to him to identify himself on the Site. He is solely responsible for keeping these elements confidential.
Using his identifiers, the Customer can access his account at any time (outside of temporary periods of maintenance of the Site) and place an Order, follow his Orders or deliveries in progress or manage his personal information.
The Customer will be bound by all Orders placed on the Site in his personal account (subject to the exercise of his right of withdrawal as provided in Article 7 below).
3.2 Placing the order
The Customer may place orders on the Ip-Service Site He may add all Products identified as available to his shopping basket using the corresponding button, which will be indicated on the Site.
The shopping basket remains available and can be modified until the definitive validation of his purchase order by the Customer (hereinafter the "Order").
Once the content of his shopping basket is validated, the Customer can confirm his Order by completing the following steps:
- Confirm the Products and the quantities selected;
- Complete all the information requested by the Site;
- Accept without reservation the General Terms and Conditions of Sale, by clicking on the button indicated;
- Validate the payment, by clicking on the button indicated.
The validation of the Order by the Customer's "double click" constitutes acceptance of the prices and characteristics of the Products purchased on the Site, as well as of these Terms and Conditions.
The Customer is entirely responsible for the accuracy of the identification and delivery information he provides to Ip-Service by placing an Order on the Site. In the event of an error which may give rise to a delay in delivery, Ip-Service may not be held liable and any additional costs shall be borne by the Customer, in compliance with Article 5 below.
3.3 Confirmation of the order
Following the payment, a payment confirmation email summarising the details of the Order is sent to the Customer, to the email or sms indicated on the transmission of his contact details.
The Order confirmation is recorded in the registers of Ip-Service, themselves kept on a reliable and sustainable medium. The Customer accepts that the Order confirmation is considered as proof of the contractual relations concluded with Ip-Service on its Site.
The Order will be considered as definitive and the contract between Ip-Service and the Customer concluded only on receipt by Ip-Service of payment of the price by the Customer.
3.4 Availability of Products
In the event of the unavailability of a Product after validation of the Order and payment, the Customer may, at his request:
• Either be delivered the Products which are available and reimbursed the amount, including taxes, of the unavailable Products in his order.
• Or cancel the entire Order and be reimbursed its amount, including taxes, including delivery costs.
• Or request the delivery of a Product of an equivalent quality and price, within the limit of available stocks.
The reimbursement will be made via the same payment method as the one used by the Customer to pay the amount of his Order, within thirty (30) days of the confirmation of the choice of the mode of compensation of the Customer.
Article 4. Price and PAYMENT
4.1 Calculation of the total price of the Order
The Product prices are indicated on the Site in Euros, including taxes, excluding delivery costs. The Value Added Tax is the one in force on the territory of Belgium on the day of the Order.
The prices applied are those shown on the Site on the confirmation of the Order by the Customer.
The preparation and delivery costs are communicated to the Customer when he places his order and adjusted according to the place and address of delivery requested. These costs are borne by the Customer and are invoiced in addition to the sale price of the Products. In the event where Ip-Service accepts to deliver an Order outside of the European Union,
4.2 Terms of payment of the Order
The Customer pays his order by bank card (MasterCard, Visa, Boncontact/Maestro VPAY) in compliance with the provisions of this article.
All payments by bank card are made via a secure platform accessible from the Ip-Service Site. The Customer warrants that he is the holder or authorised to use the payment card used when paying the Order. The payment order made by bank card may not be cancelled. The Customer's bank account will be debited following a period of one (1) business day following the date of confirmation of the Order.
The payment will be considered effective after the bank's agreement to debit the Customer's bank account. They payment of the Order by the Customer is irrevocable, without prejudice to the Customer's right to exercise his right of withdrawal.
In the event of the fraudulent use of his bank card with Petite Friture, the Customer is invited to contact Ip-Serviceon the number and during the reception hours indicated in the preamble of these Terms and Conditions.
The ownership of the Products is only transferred to the Customer after full payment of the price by the latter.
Article 5. Delivery of the order
The Products will be delivered to the Customer after validation of the payment of the Order, whatever the method. The Customer will be informed of the shipment of the Products by email or SMS. In the event where the Order includes Products whose availability dates differ from the time when the Order was placed, it will be shipped when all the Products are available, in a single dispatch.
5.1 Delivery method
All order is delivred by e-mail or SMS
5.2 Delivery periods
any order is sent directly after the payment accepation
Article 6. Right of withdrawal
- In the event of a claim, the consumer must first contact Ip-Service by post, fax or any other form of written communication, setting out the reasons for the claim. Ip-Service will deal with claims within 30 days of receipt. To do this, Ip-Service may request more information on the consumer (e.g. copy of identity card, copy of credit card). If Ip-Service cannot deal with the claim within 30 days of receiving it, a letter will be sent to the consumer informing him / her of this.
Article 7 – Personal Data
In order to process Orders, Ip-Service collects certain personal information and data concerning the Customer. The database created by Ip-Servicefor this purpose has been declared to the Belgium Data Protection Authority , in compliance with the requirements of the Law on Information and Freedom.
Ip-Service has taken all the necessary precautions to ensure the security of its files and the protection of its IT system, and to prevent in particular that the Personal Information of Customers is distorted, damaged or that an unauthorised third party can access it.
Article 8: suspension or termination of the customer account
The Customer may at any time suspend or terminate his subscription to the Site, by sending a request to the Customer Service of Ip-Service via his account on the Site.
Furthermore, Ip-Service reserves the right to suspend or close the Customer's account in the event of payment incidents or defaults.
Article 9: Intellectual Property
Ip-Service is the sole holder of the "Ip-Service" trademark along with all the figurative elements present on the Site.
Ip-Service is also the holder of the intellectual property rights on the Site and of the right to disseminate the Products which appear in the e-shop's catalogue and in particular the photographs for which it has obtained the necessary authorisations from the persons and authors concerned.
Consequently, the partial or total reproduction, on any medium whatsoever, of the component elements of the Site, of the "Ip-Service" trademark or of the catalogue, their use and their provision to third parties is formally prohibited.
Article 10: PROOF
The Customer is informed that the computer records, kept in Ip-Service IT systems in reasonable conditions of security, will be considered as proof of communication of orders and of the payments made between the parties.
The information delivered by the Internet Site will be taken as authentic between the parties. The filing of purchase orders and invoices is carried out on a reliable and sustainable support which may be presented as evidence, the probative value of which is the same as that granted to an original signed copy on paper.
Article 11: FORCE MAJEURE
The performance of the obligations of Ip-Service may be suspended in the case of a Force Majeure event, as defined by the case law of the Belgian Courts, which may prevent such performance.
Ip-Service will inform the Customer of the occurrence of a force majeure event within seven (7) days of its occurrence. In the event where this suspension continues after a period of 30 (thirty) days, the Customer will have the possibility to terminate the Order in progress affected by the Force Majeure, and will then be reimbursed the price of the Products ordered and for the delivery costs paid.
Article 12: Entire Agreement
These General Terms and Conditions of Sale express the entire obligations of Ip-Service and of the Customer. No other general or special condition communicated by the Customer may be included or derogate from these General Terms and Conditions.
Article 13: Non-waiver
The fact that Ip-Service does not invoke a breach by the Customer of any one of its obligations may not be interpreted as a waiver of the obligation in question, and to invoke this breach at a later date.
Article 14: Severability
If one of several stipulations of these General Terms and Conditions of Sale is held invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will remain in full force and effect.
Article 15: Dispute
These General Terms and Conditions of Sale are subject to Belgian law, both for rules of substance and of form.
In the absence of an amicable agreement between Ip-Service and the Customer, the dispute will be brought before the competent courts.
Article 8 to 10 (Personal data / termination of the customer account / Intellectual Property) of these General Terms and Conditions of Sale also apply as Conditions of Use of the Site in the relationship of Ip-Service with any user of the Site who has not placed an Order.